When you have requests, please kindly send to us by e-mail or fax. (For better understanding, RFQ(s) through e-mail is more appreciated.) A quotation sheet will be prepared for you with basic or exact specifications. If possible, please kindly send us at least the basic information, including the specifications, quantity and shipping requirements.
A quotation sheet usually includes the following items:
When specifications are confirmed and price is agreed, please kindly place your formal PO(s) by e-mail attachment or fax; you can also choose to indicate your PO(s) in e-mail, which will be printed as formal one(s). Then Order Confirmation and Proforma Invoice will be prepared for you by Chenter.
In your PO(s), the following information is necessary:
Unless otherwise specified, Chenter accepts prepayments by wire transfer (or T/T, telegraphic transfer). You can choose US Dollar or EUR or other approved currencies. Our financial staff will check payments and keep customers updated promptly.
Warranty & Returns:
Chenter guarantees all products to be produced and deliveredin specifications. No liability will be taken by Chenter due toany misuse, abuse, accident, neglect, or other uncontrollable damages. Chenter reserves the rights to repair or replace non- conformity parts at our own decisions. Our liability is limited to the order value at most.
Chenter can troubleshoot most problems by e-mail, fax or phone. But if necessary, we will provide a RMA number for you to return the goods.